Shipping policy

Last updated: 29 October 2026

My Globel LTD delivers across the United Kingdom, from small parcels to heavy commercial catering equipment and refrigeration on pallets.

Delivery charges

  • Free delivery to mainland England on orders over £50 excluding VAT.
  • Orders under £50, and deliveries to Wales, Scotland, Northern Ireland and BFPO addresses, are charged at checkout.
  • The Scottish Highlands and Islands, Isle of Wight, Isle of Man, Isles of Scilly and Channel Islands may carry a remote-area surcharge and longer delivery times. Any surcharge is shown at checkout.
  • Some oversized pallet items may carry a pallet charge, shown at checkout.

Dispatch times

  • In-stock items are dispatched within 2 to 3 working days (excluding weekends and bank holidays).
  • Pre-order items show their expected date on the product page and in your basket. If a supplier delays, we will email you.
  • Items sent direct from the manufacturer may travel separately and arrive on different days.
  • You will receive a dispatch email with tracking details. Please check your junk folder.

How we deliver

  • Parcels are sent by courier (such as DPD, DHL or Evri) and usually arrive 2 to 4 working days after dispatch.
  • Pallets are sent by a pallet network and usually arrive 3 to 5 working days after dispatch, on a weekday.
  • All delivery times are estimates and may be affected by weather, carrier delays, supply problems or other events outside our control. Please do not book fitters or engineers until your goods have arrived and you have checked them.

Kerbside delivery rules for pallets

  • Pallet deliveries are made to the kerbside or ground-floor threshold only. Drivers do not unpack, position or install goods, take them inside, or use stairs.
  • You must have enough people, and equipment such as a pallet truck, to unload and move the goods.
  • Your address must be accessible to large vehicles, up to 18-tonne lorries. Tell us before dispatch about weight limits, narrow roads, restricted access, pedestrianised zones or loading times.
  • Check that the goods will fit through your doors and access routes before ordering.

Failed deliveries

If nobody is available to accept delivery, or the vehicle cannot safely access your address, the goods return to the carrier's depot. A redelivery fee of £50 including VAT per pallet consignment or £24 including VAT per parcel consignment applies before we rebook, plus any storage charges.

Checking your delivery

Inspect the goods before signing. If anything is damaged, refuse the delivery or sign the driver's note as "DAMAGED". Email hello@myglobel.co.uk with photos: within 24 hours for business customers, and within 48 hours for consumers if possible. This timeframe is for courier claims and does not affect consumers' legal rights for faulty or incorrectly supplied goods.

Age-restricted items

Knives and bladed items are delivered only to the person who placed the order, who must be 18 or over and show photo ID (passport or UK photocard driving licence). They cannot be left with a neighbour, in a safe place or in a parcel locker. See our Age-Restricted Products Policy.

Questions: hello@myglobel.co.uk or 0333 335 6368 (Monday to Friday, 9am to 5pm). My Globel LTD, Company Registration Number 16178604, VAT Registration Number GB483774741, 2 Pearkes House, Fairfield Avenue, Watford, WD19 7EW.