Refund policy

RETURN AND REFUND POLICY (B2C AND B2B)

Important Notice: Choosing Your Account Type

My Globel LTD (myglobel.co.uk) supplies equipment to both private consumers and commercial trade businesses. The rules governing your return depend strictly on whether you purchase as a Consumer (B2C) or a Business (B2B):

Consumer (B2C): You are buying items strictly for personal, domestic, household use.

Business/Trade (B2B): You are buying items for a business, takeaway, restaurant, commercial kitchen, school, charity, landlord use, or professional trade. By purchasing under a business name or for commercial use, you agree that UK Consumer Contracts Regulations do not apply.

 

SECTION 1: Consumer (B2C) Return Rules

If you are purchasing strictly as a private individual for domestic household use, you are fully protected by UK consumer laws:

14-Day Cooling-Off Period: You have the legal right to change your mind and cancel or return your order within 14 days from the day your items are delivered.

Condition of the Goods: To qualify for a full refund, the item must be completely unused, unaltered, unworn, with all original tags attached, and in its pristine, original retail packaging.

Return Shipping: The consumer must arrange and pay for the return shipping costs. If an item is returned damaged due to poor packaging by the consumer, a deduction will be made from the final refund.

How to Start a Consumer Return: Email our customer support desk at hello@myglobel.co.uk within 14 days of delivery to request the return authorization.

 

SECTION 2: Business and Commercial (B2B) Return Rules

If you are purchasing on behalf of a business, commercial entity, sole trader, or for professional trade use, your order is governed strictly by commercial contract laws:

No Automatic Right of Return: In Business-to-Business (B2B) transactions, there is no automatic statutory right to cancel an order or return an item because of a "change of mind" or because it does not fit your premises. All commercial sales are final.

Nothing in this policy excludes or limits any rights that may apply where goods are faulty, materially misdescribed, or otherwise fail to conform to the terms of the commercial contract between My Globel LTD and the business purchaser.

Authorized Returns and 25% Restocking Fee: At our sole discretion, if an exceptional return is authorized in writing by My Globel LTD management for an incorrectly ordered commercial item, it will be strictly subject to a 25% restocking and administration fee to cover manufacturer and warehouse handling costs.

Pristine Factory Condition Required: The commercial item must be completely unused, never turned on, never connected to main services (gas, water, or electricity), and must remain in its absolute original, unsealed factory packaging with all heavy-duty protective film completely intact.

Commercial Return Carriage: The business buyer is entirely responsible for arranging, paying for, and fully insuring the return freight transit. We highly recommend fully insured, palletized transport for heavy commercial machinery and refrigeration. My Globel LTD will not provide return labels for commercial returns.

Strictly Non-Returnable Items: Special orders, bespoke items, built-to-order stainless steel fabrications, clearance stock, gas-powered units that have been unsealed, or items marked as "Final Sale" cannot be cancelled or returned unless required by applicable law or where the goods are proven to be faulty upon delivery.

 

SECTION 3: Delivery Inspections and Transit Damage (Applies to ALL Customers)

Commercial couriers and heavy pallet transport drivers drop shipments at the kerbside or threshold only.

Immediate Inspection Required: You must thoroughly inspect the external packaging and the actual goods for any signs of transit damage before signing the courier’s delivery note.

The Signing Protocol: If you spot or suspect any damage, you must either Refuse the Delivery or sign the courier's delivery note explicitly as "DAMAGED". Writing "unchecked," "unexamined," or leaving it blank entirely voids the courier's insurance liability.

Strict 24-Hour Reporting Window: Any claims for transit damage, structural dents, missing components, or short deliveries must be reported via email to hello@myglobel.co.uk with photographic evidence within 24 hours of delivery. If you fail to report transit damage within this strict 24-hour window, we cannot accept liability or process an insurance claim. This reporting requirement applies specifically to transit damage and courier insurance claims and does not affect any statutory rights relating to faulty goods or goods that were not supplied as described.

 

SECTION 4: Commercial Equipment Warranty and Installation (B2B Only)

Professional Certified Installation: All heavy-duty commercial kitchen equipment, extraction hoods, commercial refrigeration units, and hardwired gas or electrical appliances must be installed and commissioned by a fully certified, industry-recognized professional engineer (e.g., Gas Safe or NICEIC registered).

Warranty Validation: To open a technical warranty claim for a faulty item, the business buyer must provide a valid, dated commercial installation certificate or an official diagnostic report from a certified engineer. Self-installation or installation by a non-qualified individual may invalidate manufacturer warranty coverage where professional installation is specified as a condition of the warranty.

Exclusions: Commercial warranties strictly cover structural component failures. Wearable items (such as door seals, light bulbs, glass, or fuses), blockages, or faults caused by poor maintenance (such as failure to clean condenser coils or severe limescale buildup) are not covered under warranty.

 

SECTION 5: Refund Processing (B2C and B2B)

 

Once an authorized return arrives back at our designated warehouse, it will undergo a thorough inspection.

Processing Time: We will notify you via email whether your refund has been approved or rejected within 10 business days of our warehouse receiving the goods.

Deductions: Approved B2B business refunds will be processed back to the original payment method minus the mandatory 25% restocking fee and any outbound shipping adjustments. Approved B2C consumer refunds will be issued in full, subject to the item arriving back in its original, undamaged condition.

For any specific questions regarding our return policies, please contact our support team at hello@myglobel.co.uk.

Company Registration Number: 16178604

ICO Registration Number: ZB961612