Privacy policy

LAST UPDATED: MAY 2026

My Globel LTD (myglobel.co.uk) is committed to protecting the privacy and security of the personal data of our customers, website visitors, and trade account clients. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our website, register a trade account, or purchase commercial catering equipment or consumer items from us.

 

ABOUT US AND CONTACT DETAILS

My Globel LTD is the data controller responsible for your personal data. We are a private limited company registered in England and Wales under Company Registration Number 16178604. Our Information Commissioner's Office (ICO) Registration Number is ZB961612.

If you have any questions about this Privacy Policy, your data rights, or how we handle your personal information, please contact our data team:

Company Name: My Globel LTD

Company Registration Number: 16178604

ICO Registration Number: ZB961612

Email Address: hello@myglobel.co.uk

Registered Trading Address: 2 Pearkes House, Fairfield Avenue, Watford, WD19 7EW

Website URL: myglobel.co.uk

THE TYPES OF PERSONAL DATA WE COLLECT

We may collect, use, store, and transfer different kinds of personal data about you, categorized as follows:

Identity Data: First name, last name, business name, company registration number, trade status, or job title.

Contact Data: Billing address, physical delivery address, email address, and telephone numbers.

Financial Data: Payment card details, corporate bank accounts for trade processing, and transaction history. (Note: Full payment card processing is securely handled directly by our certified third-party payment gateways; we do not store raw card numbers on our servers).

Transaction Data: Details about payments to and from you, and explicit details of commercial equipment or consumer items you have purchased from us.

Technical and Usage Data: IP address, browser type and version, time zone setting, operating system, and data regarding how you browse and interact with our website.

Marketing Data: Your preferences in receiving industry updates, trade offers, and marketing communications from us.

 

HOW WE COLLECT YOUR PERSONAL DATA

We collect data from you through various methods:

Direct Interactions: You provide your Identity, Contact, and Financial data by filling in checkout fields, creating an account, applying for a commercial trade discount, or communicating with us by email or telephone.

Automated Technologies: As you interact with our website, we automatically collect Technical and Usage data using cookies, server logs, pixel tags, and similar automated technologies.

Third Parties: We receive data from trusted business partners, including logistics companies for commercial freight tracking, payment providers, corporate credit reference agencies for trade accounts, and advertising networks like Google Ads.

 

HOW WE USE YOUR PERSONAL INFORMATION

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

Performance of a Contract: To process, pack, invoice, and deliver your commercial equipment or consumer orders, and to handle any subsequent manufacturer warranty claims.

Legitimate Interests: To run our e-commerce store efficiently, keep our business secure, improve website optimization, and offer tailored trade pricing to business clients.

Legal Compliance: To fulfill our corporate tax reporting obligations with HMRC and comply with standard UK accounting laws.

Consent: Where you have explicitly opted in to receive our commercial newsletters, product updates, and special marketing offers.

 

DATA SHARING AND THIRD-PARTY DISCLOSURES

We never sell your personal data. To fulfill your orders and scale our operations, we share your data with selected professional third parties under strict data processing rules:

Supplier and Logistics Network: We share your delivery name, address, and contact number with commercial catering equipment manufacturers, dropship distribution warehouses, and heavy freight pallet carriers to deliver large machinery directly to your threshold or kitchen.

Payment Gateways: Trusted, PCI-DSS compliant financial institutions (such as Shopify Payments, PayPal, or Stripe) to process transaction funds securely.

Technical Service Providers: IT infrastructure hosts, Shopify platform systems, customer service software platforms, and business optimization tools.

Advertising and Analytics Tools: Marketing analytics networks, including Google Ads Performance Max and tracking cookies, to measure website audience performance and show relevant business equipment ads.

Professional and Regulatory Bodies: HMRC, auditors, insurance firms, legal advisors, or law enforcement entities if legally required.

 

INTERNATIONAL DATA TRANSFERS

Some of our external third-party software service systems or platform providers (such as Shopify) process data outside of the UK and the European Economic Area (EEA). Wherever your data is transferred outside the UK, we ensure a similar degree of security protection is applied by using Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office.

 

DATA SECURITY

We have put in place highly rigorous security measures to prevent your personal data from being accidentally lost, altered, disclosed, used, or accessed in an unauthorized way. We restrict access to your personal information strictly to employees, suppliers, and contractors who have a legitimate business need to know.

 

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, tax, or regulatory reporting requirements. By UK tax law, we are required to keep basic customer identity, financial, and transaction records for six years plus the current tax year after they purchase from us.

 

YOUR LEGAL RIGHTS UNDER UK LAW

Under the UK GDPR, you possess specific legal rights regarding your personal information, which include:

The right to access a copy of the personal data we hold about you.

The right to request the correction of inaccurate or incomplete data.

The right to request the erasure of your data under specific conditions.

The right to object to or restrict our processing of your personal data.

The right to request the transfer of your data to another organization.

The right to withdraw your consent for marketing at any time.

To exercise any of these rights, please email us directly at hello@myglobel.co.uk. You also hold the right to lodge a formal complaint at any time with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

 

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to distinguish you from other users, manage your active shopping cart, and analyze traffic patterns. You can configure your internet browser settings to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you choose to disable or refuse cookies, please note that some sections of this e-commerce store may become inaccessible or fail to function correctly.

For further information regarding the specific cookies we use, their purposes, retention periods, and how you can manage your preferences, please refer to our separate Cookie Policy available on our website.

CHILDREN'S PRIVACY

Our website, products, and services are intended for individuals aged 18 years and over. We do not knowingly collect or process personal data from children. If we become aware that personal information relating to a child has been collected inadvertently, we will take reasonable steps to delete such information promptly.