Privacy policy

Last updated: 29 October 2026

This Privacy & Cookie Policy explains how My Globel LTD collects, uses, stores and shares personal data when you visit myglobel.co.uk, open an account, or buy from us. We never sell your personal data.

1. Who we are

My Globel LTD is the data controller for your personal data. We are a private limited company registered in England and Wales, Company Registration Number 16178604, ICO Registration Number ZB961612. Address: 2 Pearkes House, Fairfield Avenue, Watford, WD19 7EW. Email: hello@myglobel.co.uk. Phone: 0333 335 6368.

2. The personal data we collect

Identity data: name, title, business name, VAT number, job title, and whether you buy as a business or consumer.
Contact data: billing and delivery addresses, email address and telephone numbers.
Financial data: payment details. Card payments are processed by our payment providers; we never see or store full card numbers.
Transaction data: what you bought, payments, refunds, returns and warranty claims.
Age verification data: when you buy age-restricted products such as knives, your name, date of birth, home address, phone number, the result and date of the check, and (where we check photo ID) an image of your passport or UK driving licence and a current photo of you.
Communications data: emails, calls, chat messages, complaints and reviews.
Technical and usage data: IP address, browser, device, pages viewed, searches, how you found our website, and cookie data.
Marketing data: your marketing preferences and sign-ups.

3. How we collect it

From you, when you browse, create an account, place an order, complete an age check, or contact us.
Automatically, through cookies, server logs and similar technologies (see section 10).
From third parties, including payment providers, couriers and pallet networks (delivery updates and proof of delivery), fraud-prevention services, any age-verification provider we use, advertising platforms such as Google, and, for trade credit accounts, credit reference agencies.

4. How we use it, and our legal basis

Performance of a contract: to process, deliver, invoice and support your order, handle returns and warranty claims, and manage your account.
Legal obligation: to keep tax and accounting records for HMRC, and to verify the age of buyers of knives and other age-restricted products, as UK law requires.
Legitimate interests: to run and secure our website, prevent fraud and chargebacks, improve our products and website, and send business customers relevant trade offers (you can opt out at any time).
Consent: to send marketing emails to consumers who have opted in, and to use non-essential cookies.

5. Age verification

It is illegal to sell knives and bladed articles to anyone under 18. When your basket contains an age-restricted product, we collect the details in section 2 to confirm your age before dispatch, and the courier checks your photo ID on delivery. We use this data only to verify your age, keep a record that the check was carried out, and prevent fraud. If we use a specialist age-verification provider, it processes your data on our behalf and only for this purpose. If you are under 18, we do not keep your date of birth.

6. Who we share it with

Suppliers, couriers and pallet networks: your name, delivery address and phone number, to deliver your order (including direct from the manufacturer). For age-restricted items, the courier is told that photo ID must be checked.
Payment providers: such as Shopify Payments and PayPal, to take payment and prevent fraud.
Technology providers: Shopify (our e-commerce platform), email, customer service and IT providers, and any age-verification provider we use.
Advertising and analytics: such as Google, only where you have accepted the relevant cookies.
Professional advisers and authorities: accountants, insurers, lawyers, HMRC, the police and regulators where required by law.
A buyer of our business: if all or part of our business is sold, your data may transfer to the new owner under this policy.

7. International transfers

Some providers, including Shopify, process data outside the UK. Where they do, your data is protected by UK adequacy regulations, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.

8. How long we keep it

Order, invoice and payment records: 6 years after the end of the tax year, as required by HMRC.
Age-check record (name, date of birth, result and date): 6 years after the order, as evidence that the check was carried out.
Photo ID images and current photos: deleted within 30 days of the check being completed, unless needed for an ongoing investigation.
Customer accounts: until you close the account, then as above for orders.
Marketing data: until you unsubscribe.
Customer service emails and complaints: 2 years after the last contact.

9. Keeping your data secure

We use appropriate technical and organisational measures to protect your data, and restrict access to people who need it to do their job. If you suspect any misuse or loss of your data, contact us immediately at hello@myglobel.co.uk.

10. Cookies

Cookies are small text files placed on your device when you visit our website. We ask for your consent through our cookie banner before setting any cookies that are not strictly necessary.

Strictly necessary cookies keep your basket, checkout, login and security working. They cannot be switched off.
Analytics cookies count visitors and show how people use our website, such as pages viewed and how they found us (for example Shopify Analytics and Google Analytics).
Marketing cookies record your visit so that platforms such as Google can show you relevant adverts, and measure how well our adverts work.
Preference cookies remember choices such as items recently viewed.

You can change your choice at any time using the cookie settings link in our website footer, or by deleting cookies in your browser settings. Blocking strictly necessary cookies may stop parts of the website, such as the basket, from working. For more about cookies, visit aboutcookies.org.

11. Your rights

Under UK data protection law you can ask to access, correct or delete your data, restrict or object to how we use it, and receive a copy to move elsewhere. You can withdraw consent to marketing or cookies at any time. To exercise your rights, email hello@myglobel.co.uk. We respond within one month. Some data must be kept by law, such as order records, even if you ask us to delete it.

If you are unhappy with how we handle your data, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

12. Children

Our website and products are intended for people aged 18 and over. We do not knowingly collect data from children, and our age checks prevent the sale of restricted items to them. If we learn that we have collected a child's data, we will delete it.

13. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.