Consumer Terms of Sale

Last updated: 11 October 2026

These Consumer Terms of Sale apply when you tell us at checkout that you are buying as a Personal / household customer (B2C). They are taken from our Terms of Service and Return and Refund Policy, and are read together with them. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or other UK consumer protection law.

1. Who these terms apply to

You are a Consumer if you are a private individual buying items strictly for personal, domestic and household use. If you are buying for a business, trade or commercial use, please choose Business at checkout instead, and our Business Terms of Sale apply.

2. Seller

My Globel LTD, a private limited company registered in England and Wales. Company Registration Number 16178604. VAT Registration Number GB483774741. ICO Registration Number ZB961612. Registered trading address: 2 Pearkes House, Fairfield Avenue, Watford, WD19 7EW, United Kingdom. Email: hello@myglobel.co.uk.

3. Prices and VAT

Product pages show the price excluding VAT together with the price including VAT. The total you pay, including VAT and delivery, is shown at checkout before you place your order. If an item is listed at an incorrect price due to a system error, we may cancel the order and issue a full refund before dispatch.

4. Delivery

Smaller parcels are delivered by standard couriers. Heavy or oversized items are delivered on a pallet to the kerbside or ground-floor threshold only; drivers cannot carry items inside, unpack them or use stairs, so please arrange help to move the item. Please contact us before dispatch if a large delivery vehicle may not be able to reach your address.

5. Inspection and transit damage

Please check the packaging and goods before signing the delivery note. If you see or suspect damage, refuse the delivery or sign the note as "DAMAGED", and email hello@myglobel.co.uk with photographs within 24 hours of delivery so we can investigate and claim from the courier. This reporting timeframe is for courier claims only and does not affect your statutory rights relating to faulty, damaged or incorrectly supplied goods.

6. Your 14-day right to cancel

You can change your mind and cancel or return your order within 14 days from the day your items are delivered. To start a return, email hello@myglobel.co.uk within 14 days of delivery. Items must be unused and returned in their original packaging. You arrange and pay for return shipping. If an item comes back damaged because of poor packaging, a deduction will be made from the refund.

7. Refunds

We will tell you within 10 business days of receiving your return whether the refund is approved. Approved consumer refunds are issued in full, subject to the item arriving back in its original, undamaged condition.

8. Faulty goods

If goods are faulty, not as described or not fit for purpose, you have rights under the Consumer Rights Act 2015. Contact hello@myglobel.co.uk and we will put things right in line with those rights.

9. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited under UK consumer law.

10. Governing law

These terms are governed by the laws of England and Wales.